We highly encourage buyers to make sure they are confident in their purchase. This includes confirming the requested size and pattern. If you need any assistance or you are not satisfied with your purchase please contact us at ‘email@example.com’ and a customer service representative will be in contact with you within 48 hours. All sales are final, however we do allow replacements if the buyer receives a defective product.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label (paid by you), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.